RealTime Connector versions 2.x cannot be used with the RealTime Media Engine version 1.8. Install the RealTime Connector on your Citrix Virtual Desktops virtual desktops and Citrix Virtual Apps servers.Ĭonfigure any antivirus or security software on Citrix Virtual Apps and Desktops to allow the Optimization Pack and Skype for Business client to run without any unnecessary performance degradation.Install the RealTime Media Engine on your user devices.If Citrix Workspace app is running, close it.
The order of the Optimization Pack new installation (not an upgrade) is important:
If you have not downloaded the installation files for the Optimization Pack, see How to download the RealTime Optimization Pack.